Event styling, wedding hire and floral FAQ
When it comes to planning an unforgettable wedding or event, we have you covered. At Rustic Character, we’ve styled celebrations and provided beautiful blooms for hundreds of couples and events. With so many details to take care of when planning your wedding, it’s reassuring to know you’re in expert hands.
Here are our most commonly asked questions. If there’s something you want answered that’s not here, just get in touch and we’ll reply within 48 hours.
All of NSW. We’ll happily travel anywhere our clients need us within the state. An additional travel fee applies for distances further than 50km from our Hornsby warehouse.
Have a look through our website, design your bespoke package via our website tool or send us an email and we will put together a customised quote for you. We will give you a call to chat through the details within 48 hours.
Your quote is valid for 14 days, however please note that your booking is not confirmed until we have received a 50% deposit.
We accept bookings up to two years in advance. You are able to make changes to your booking along the way, pending availability.
Definitely – We encourage it. This allows us to get to know you and your partner and understand what is important to you for your special day.
Yes we sure do – we have an amazing team of talented florists. Read about our floral styling HERE.
Yes, we can. We can take care of almost everything for your wedding or event. Find out about our cakes and desserts by sending us an enquiry
Yes, we have a minimum hire of $300 plus GST for our larger furniture that requires delivery. Delivery and pickup fees are quoted separately. If your booking is a DIY service (meaning you pickup and drop-off to our warehouse) a minimum spend of $200 plus GST is required.
We require a 50% deposit to secure your selected items for your event date. Payment can be made following the instructions on your quote.
Sorry, deposits are not refundable. A deposit is required as security for your booking. By paying your booking deposit, you are securing the items you have requested for that date and we make those items unavailable to other clients once your deposit is received.
Full payment is required to be paid 30 days prior to your event. If your event is booked within the 30 day payment requirement period, full payment is expected upfront.
Yes, absolutely. We will continue to work with you to design a package that suits your every need. While we cannot guarantee that the items you want are available, we will do our very best.
Unfortunately we do not offer a refund in the event of inclement weather. If your event is outdoors we recommend that you have a backup plan to hold your event indoors or undercover. We will happily deliver and set up to an alternative venue within 20 km.
You can pay by bank transfer or credit card via PayPal. A surcharge applies for credit card payments.
Every event is different. We take all of the following into account when calculating delivery costs for our furniture hire: amount of furniture, loading time from our warehouse, travel time to your venue, unloading at location, set up of furniture and travel time back to our warehouse.
Yes for the period of your event only. Our furniture items are not waterproof and under no circumstance can anything be left outdoors in the rain.
Yes, every booking requires a minimum security bond of $250 which is added to your invoice. Bond payment may increase depending on the items hired. Your bond is refundable once your event is completed.
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required. Your bond will be refunded once payment is cleared or alternatively, your bond can be used towards your payment. If an item is returned damaged but is repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
Sometimes, unforeseen things happen and events are cancelled. If you provide more than 30 days notice you will be eligible for a refund, less the 50% booking deposit. If you cancel your booking with less than 30 days notice then no refund will apply.